Our auctions are strictly trade-to-trade. By registering and bidding, you confirm that you are purchasing as a trade purchaser and agree to our auction terms.
es. Viewing is available by appointment where offered. We strongly recommend viewing items or making any enquiries you feel necessary before placing a bid.
Photographs and catalogue information are provided as a guide only. Please read the full lot description and auction terms before bidding.
Yes. If you need clarification about an item, please contact us before placing your bid. Once a bid has been placed, you are agreeing to the auction terms.
Payment must be made within 1 working day of the auction ending.
You can pay by:
For bank transfers, always use your paddle number as the payment reference.
Once your payment has been processed, you will receive a confirmation email containing the information and links you need to arrange your delivery or collection.
This includes:
Please wait for this confirmation email before contacting us about delivery or collection.
Yes. Delivery is available to UK mainland addresses.
Delivery depends on the number of parcels or pallets, size, weight, value and your location.
Our prices are a guide only:
Parcel Delivery
Some individual items may cost more than the standard parcel rate because of their size, weight, value or nature.
Pallet Delivery
No. Delivery charges are per invoice, not per lot. Where several lots are on the same invoice, we may combine the goods into one or more parcels/pallets. The delivery charge is based on the overall shipment, rather than charging a separate delivery fee for every lot.
Your exact delivery quote will be provided in your confirmation email after payment. You can also combine multiple purchases into one delivery using the link in your confirmation email.
Own-courier arrangements are generally only permitted for:
Please contact us before arranging your own courier.
Deliveries typically arrive within 5 working days of the dispatch confirmation email. Please note that delivery times can vary. We cannot be held responsible for delays caused by couriers, suppliers, workload, staff issues, operational issues or other circumstances outside our control, and delays do not automatically entitle the customer to a refund.
Yes. Collection is available by appointment only.
Collection hours are:
Monday–Friday
9:30am–2:30pm
You must book using the collection calendar link in your confirmation email.
No. All collections must have a confirmed appointment. Please do not arrive early or without an appointment, as we may be unable to accommodate you.
No. All collections must be booked through the online calendar. We cannot manually create additional collection slots or add extra invoices/lots to an existing booking.
If the calendar is showing no availability, we are currently at full capacity. Appointments are allocated on a first come, first served basis, and we cannot create additional slots outside the availability shown. We recommend booking as soon as possible after receiving your confirmation email.
Unfortunately, once a collection has been booked, we are unable to rearrange it. If you cannot attend your booked appointment, the available options are:
You will have the following working day only to either:
The late collection charge is £20 + VAT (£24) per occurrence. After two late collections, collection privileges may be removed and delivery will be required.
Goods must be physically removed within 5 working days of the auction ending. If the goods are not collected or delivery is not paid within the permitted timeframe, they may be returned to stock and relisted without refund, in accordance with our auction terms.
Yes, where possible. You can use the combine your collections, option for this are provided when clicking the link in your confirmation email.
You can deselect older invoices when booking your collection. This may allow you to secure a slot for newer purchases. Any invoices not included will still need to be collected separately or have delivery arranged within the required deadline.
For invoices over £500, we make a courtesy call to confirm that you have received your invoice and to offer assistance with payment if required.
As part of our security procedures, new customers may occasionally be subject to a temporary account restriction while payment is being completed. This is a precaution designed to help protect our customers and the company against fraudulent or malicious bidding. Once payment has been received and verified, the restriction will normally be lifted. We apologise for any inconvenience this may cause.
1 working day after the auction ends.
Your goods must be physically collected or delivery arranged within 5 working days of the auction ending, in accordance with the auction terms. Please do not leave booking until the last minute, as collection appointments can fill quickly.
Failure to meet the required payment or collection/delivery deadlines may result in account restrictions, forfeiture and/or relisting of goods without refund, in accordance with our auction terms.
Please make sure you:
A bid is a commitment to purchase under the auction terms.
It means the goods have not been fully checked or tested by Supreme Auctions. Items may be faulty, damaged, incomplete or missing parts/accessories.
No. Unchecked and untested items may be faulty or incomplete.
Yes. We strongly recommend it. All bidders are responsible for satisfying themselves regarding the condition, suitability, specification and value of an item before placing a bid. Please remember: all items are sold as seen and our auction terms should always be read in full before bidding.